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College of Arts & Sciences
Department of Statistics

Computer Help Staff

For general help with your accounts or hardware
or software that will not start properly, e-mail
Do NOT physically track down a computer assistant on your own.

Do not use this address to request help on the particular details of how software packages work!

For some general information about policies for using the computers in LeConte, please see the math computing information page. Some of this pertains more to the math department, but much of it is also applicable to statistics.

Questions by students concerning the acquisition of new software or hardware should be directed to Tim Hanson, the graduate coordinator or David Hitchcock, the computer committee chair.

Questions concerning whether the internet is down for the entire university can generally be answered by logging into the University IT Connection (clicking on "List View" is a bit easier to view).

Comments on this page should be directed to Professor Hitchcock, the computer committee chair.

For the printers on the first and second floor, printer paper is available in the Stat Department office. For printers on the third floor, paper is available in the Math Department office. Graduate student print quotas are reset at the beginning of each semester. If your quota runs out, you can get an additional 100 pages by sending an email request to (You may be asked to bring a ream of printer paper (500 sheets, about $4 if you shop around) to Shawn in room 415.)

If you are using a PC restarting the machine will fix many problems, but obviously don't try that if you have a file that won't save or the like.

If the problem is an emergency requiring immediate attention see Jeff Thompson in room 207.
If Jeff is not in, and it is an emergency, see Ernest Kish on the 4th floor.
If Ernest is not in, and it is an emergency, see Shawn HaganĀ on the 4th floor.
Bothering them in flagrantly non-emergency cases may result in suspension of computer privileges.